Citizens Charter Tourism

  1. PROVISION OF TOURIST ATTRACTION INFORMATION

The Municipal Tourism, Culture, and Arts Office is the primary resource for all the existing information and data regarding all the tourist destinations in the municipality. 

Office or Division:Municipal Tourism, Culture, and Arts Office
Classification:Simple
Type of Transaction:Government to Government, Government to Citizen
Who may avail:All
CHECKLIST REQUIREMENTSWHERE TO SECURE
1 Valid Identification CardClient
Client StepsAgency ActionFees To Be PaidProcessing TimePerson Responsible
Fill out the visitor’s logbook and present your valid ID to the admin.1.1 Review the completeness of the information.None1 minuteCatherine Joys Medrano Administrative Aide   Municipal Tourism, Culture, and Arts Office
1.2 Secure a copy of the request letter and hand it over to the Tourism Operations Officer.None1 minuteCatherine Joys Medrano Administrative Aide   Municipal Tourism, Culture, and Arts Office
Proceed to the Tourism Operations Officer.Assess the scope of the request and confirm that the information and data requested are available.None5 minutesForester Marc Angelu P. Victor Tourism Operation Officer Municipal Tourism, Culture, and Arts Office
2.3 If the requested information and data are available, ask the client if they should be printed or photocopied. If it is not available, refer the client to other potential sources of information.  None1 minutesForester Marc Angelu P. Victor Tourism Operation Officer Municipal Tourism, Culture, and Arts Office
2.3 Begin processing the request.  None30 minutes (variable)Forester Marc Angelu P. Victor Tourism Operations Officer   Catherine Joys Medrano Administrative Aide   Municipal Tourism, Culture, and Arts Office  
Claim the requested information and data.3.1 Provide the requested information and data.None3 minutesForester Marc Angelu P. Victor Tourism Operations Officer Municipal Tourism, Culture, and Arts Office
TOTAL PROCESSING TIME41 minutes 
  • PROVISION OF TOURIST BUS WAIVER

A formal agreement stating that the Local Government Unit of San Nicolas is not accountable for the third party’s harm or possible dangers.

Office or Division:Municipal Tourism, Culture, and Arts Office
Classification:Simple
Type of Transaction:Government to Government, Government to Citizen
Who may avail:All
CHECKLIST REQUIREMENTSWHERE TO SECURE
1 Valid Identification CardClient
Approved Request LetterMayor’s Office
Client StepsAgency ActionFees To Be PaidProcessing TimePerson Responsible
Fill out the visitor’s logbook and present your valid ID to the admin.1.1 Review the completeness of the information.None1 minuteCatherine Joys Medrano Administrative Aide   Municipal Tourism, Culture, and Arts Office
Submit the approved letter of request for the tourist bus to the Tourism Operations Officer.2.1 Receive the approved letter of request and confirm if the bus is available on the specified date and time. None2 minutesForester Marc Angelu P. Victor Tourism Operation Officer Municipal Tourism, Culture, and Arts Office
Claim the bus waiver. 3.1 Sign and provide the bus waiver.None2 minutesForester Marc Angelu P. Victor Tourism Operations Officer Municipal Tourism, Culture, and Arts Office
TOTAL PROCESSING TIME5 minutes 
  • ISSUANCE OF CERTIFICATE OF APPEARANCE

A certificate is granted to officials and staff of other government agencies that conduct business in the office. This is also a necessity for processing travel claims. 

Office or Division:Municipal Tourism, Culture, and Arts Office
Classification:Simple
Type of Transaction:Government to Government
Who may avail:All
CHECKLIST REQUIREMENTSWHERE TO SECURE
1 Valid Identification CardClient
Travel OrderClient
Client StepsAgency ActionFees To Be PaidProcessing TimePerson Responsible
Fill out the visitor’s logbook and present your valid ID to the admin.1.1 Review the completeness of the information.None1 minuteCatherine Joys Medrano Administrative Aide   Municipal Tourism, Culture, and Arts Office  
Submit the required documents and request the issuance of the certificate of appearance. 2.1 Receive the required document and verify the specifics of the official transaction.   None2 minutesCatherine Joys Medrano Administrative Aide   Municipal Tourism, Culture, and Arts Office
2.2 Prepare the certificate of appearance and hand it to the authorized signatory.None1 minuteCatherine Joys Medrano Administrative Aide   Municipal Tourism, Culture, and Arts Office
2.3 Sign and return the certificate of appearance to the admin.None1 minuteForester Marc Angelu P. Victor Tourism Operation Officer Municipal Tourism, Culture, and Arts Office
Claim the signed certificate of appearance.3.1 Hand over the certificate of appearance.None1 minuteCatherine Joys Medrano Administrative Aide   Municipal Tourism, Culture, and Arts Office  
TOTAL PROCESSING TIME6 minutes 

1. PROVISION OF OFFICIAL DOCUMENTS AND REFERENCE MATERIALS FOR WORK AND STUDIES

The Municipal Environment and Natural Resources Office is primarily responsible in the formulation of 10-Year Solid Waste Management Plan (SWMP) and Forest Land Use Plan (FLUP)

Office or Division Municipal Tourism Culture and Arts Office
Classification Simple
Type of Transaction Government to Government, Government to Citizen
Who may availAll
CHECKLIST REQUIREMENTSWHERE TO SECURE
Valid identification Card (1 original)Client
Travel Order (1 original)Client
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1.  Sign-in the Visitor’s Logbook and present the Valid ID to Administrative Section1.1 Review the completeness of informationNone2 minutesCatherine Joys Medrano Administrative Aide   Municipal Tourism, Culture, and Arts Office
1.2 Secure copy of Request Letter and forward to the Tourism OfficerNone1 minuteCatherine Joys Medrano Administrative Aide   Municipal Tourism, Culture, and Arts Office  
2. Proceed to the Tourism Officer2.1 Review the scope of request and verify if data requested is availableNone5minutesForester Marc Angelu P. Victor Tourism Officer   Municipal Tourism, Culture, and Arts Office
2.2 Ask client if the requested document is to be printed or photocopied, if available. If not, refer client to other probable sources of informationNone5minutesForester Marc Angelu P. Victor Tourism Officer   Municipal Tourism, Culture, and Arts Office
2.3 Start processing requestNone45 minutes (variable)Forester Marc Angelu P. Victor Tourism Officer   Municipal Tourism, Culture, and Arts Office
3. Claim the requested document/s3.1 Provide the requested document/sNone3 minutesForester Marc Angelu P. Victor Tourism Officer   Municipal Tourism, Culture, and Arts Office
     
Total Processing TimeNone56 minutes (variable) 
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