| 1. Advisory and Technical Assistance The Municipal Social Welfare and Development Office provides technical inputs, impact analysis regarding guideline’s formulation, fiscal recommendations, good practice’s replication, preparation of resolution and project proposals, program mechanics, regulatory measures, Conduct of Monthly Meetings, Technical assistance to barangay, CSOs and other stakeholders is also included in this service area. | ||||
| Office or Division: | Municipal Social Welfare and Development Office | |||
| Classification: | Simple | |||
| Type of Transaction: | Government to Government, Government to NGOs, Government to Citizen | |||
| Who may avail: | stakeholders | |||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
| Valid Identification Card (1 original) | Client | |||
| CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| 1. Sign-in the Visitor’s Logbook/ Attendance Sheet | 1.1 Assist client to fill-up logbook/ attendance sheet | None | 2 minutes | Raymond Marquez Administrative Aide |
| 1.2 direct the client to the person in-charge or venue | None | 2 minutes | Raymond Marquez Administrative Aide | |
| 2. State the purpose of the request/ Inquiry | Provide the applicable policy advice and technical assistance | None | 1 hour (variable) | Delia L. Dalutag Social Welfare Officer V |
| 3. Acknowledge the services rendered | Advise the client to proceed to the next steps leading to the resolution of the issue | None | 2 minutes | Delia L. Dalutag Social Welfare Officer V |
| For CDWs/SC Presidents/ PWD Coordinators, etc Attend regular meeting | Discuss Agenda, update stakeholders on programs and policies | None | 1-2 hours (variable) | Delia L. Dalutag Social Welfare Officer V |
| TOTAL | None | 3 hours 6 minutes (variable) | ||
| 2. Early Childhood Care and Development This is the provision of supplemental feeding, parental care to children ages 3 to 4 during part of the day when the parents cannot attend to his/her needs. | ||||
| Office or Division: | Municipal Social Welfare and Development Office | |||
| Classification: | Simple | |||
| Type of Transaction: | Government to Government, Government to citizen | |||
| Who may avail: | children ages 3 to 4 years old | |||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
| 1 Xerox copy of child’s birth certificate | Client | |||
| CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| 1. Parent/ guardian should register the child at the Child development Center in their respective barangay | 1.1 Accept child’s requirement and include in the Registration of ECCD | 100.00 (registration fee) | 5 minutes | Child Development Workers |
| 1.2 CDWs to Submit list of Registered ECCD preschoolers to MSWD office for Data Banking | None | 10 minutes | Child Development Workers Jemar C. Arenas Day Care Worker II | |
| 2. Pre-school children to Attend Development sessions | 2.1 conduct Child Development sessions | None | 2 hours | Child Development Workers |
| 2.2 evaluate children’s performance | None | 30 minutes to 1 hour (variable) | Child Development Workers | |
| 3. Undergo supplemental feeding (Parents prepare daily feeding) | Monitor implementation | None | 20-30 minutes | Jemar C. Arenas Day Care Worker II Child Development Workers Pre-school Parents/guardian |
| 4. undergo height and weight monitoring | Monitor Nutritional Status of pre-school children | None | Every 3 months | Jemar C. Arenas Day Care Worker II Child Development Workers |
| TOTAL | None | variable | ||
| 3. Facilitate Adoption and Foster Care This is a socio-legal process of giving a permanent family to a child whose parents have voluntarily or involuntarily given up their parental rights. | ||||
| Office or Division: | Municipal Social Welfare and Development Office | |||
| Classification: | Complex | |||
| Type of Transaction: | Government to Government | |||
| Who may avail: | children below 18 years old | |||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
| Birth Certificate | Client | |||
| Marriage Certificate | Client | |||
| Barangay Certificate | Punong Barangay | |||
| School Certification(if currently Enrolled) | School attended | |||
| CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| 1. Sign-in the Visitor’s Logbook | 1.1 Review the completeness of information | None | 2 minutes | Christopher Manzanares Administrative Aide |
| 1.2 Refer the client (Parent or guardian of Child) to the person in-charge | None | 1 minute | Christopher Manzanares Administrative Aide | |
| 2. Present problem to person concerned | Interview client and Listen to client’s presented problem. Request client to prepare requirements Do brief documentation | None | 30 minutes (variable) | Delia L. Dalutag Social Welfare Officer V |
| 3. Participate during home visitation and interview | Conducts home visit | None | 1 hour (variable) | Delia L. Dalutag Social Welfare Officer V |
| Assessment of child’s eligibility for adoption/Foster care | None | 1 hour (variable) | Delia L. Dalutag Social Welfare Officer V | |
| 3. Submit required Documents | Refer to DSWD RO if requirements are completed. | None | 10 minutes (variable) | Delia L. Dalutag Social Welfare Officer V |
| 4. Waits for the Approval | collate all supporting documents : Preparation and submission of child study, home study and other pertinent papers to DSWD RO-I | None | Delia L. Dalutag Social Welfare Officer V | |
| 5. Accepts Child for adoption/ Foster License | Child Matching/ Child placement | None | DSWD RO I Staff in-charge of Adoption and Foster Care | |
| TOTAL | None | variable | ||
| 4 .Conduct Case Management for Children-in-Conflict with the Law (CICL) This is a juvenile justice and welfare for children below 18 years old which provides a paradigm shift from retributive to restorative justice which gives emphasis on making children in conflict with Law accountable for the act committed and rehabilitating rather than punishing the child. | ||||
| Office or Division: | Municipal Social Welfare and Development Office | |||
| Classification: | Complex | |||
| Type of Transaction: | Government to Government, Government to NGO, Government to Citizen | |||
| Who may avail: | children below 18 years old who committed crime | |||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
| Birth Certificate | Client | |||
| Complaint or referral letter | Punong Barangay | |||
| Police blotter | PNP/WCPD | |||
| CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| 1. Sign-in the Visitor’s Logbook | 1.1 Review the completeness of information | None | 2 minutes | Rodrigo O. Aquino Administrative Aide |
| 1.2 Refer the client to the person in-charge of Case Management | None | 2 minutes | Rodrigo O. Aquino Administrative Aide | |
| 2. Present problem | Interview client and Listen to client’s presented problem. Do brief documentation | None | 30 minutes (variable) | Delia L. Dalutag Social Welfare Officer V Nerrisa D. Gallardo Social Welfare Assistant |
| 3. React if present recap is wrongly uttered | Recapitulation of Presented problem, counseling. Discuss actions to be taken up | None | 10 minutes (variable) | Delia L. Dalutag Social Welfare Officer V Nerrisa D. Gallardo Social Welfare Assistant |
| 4. Respond to questions and queries | Home visitation, gathering of data, coordination with Brgy. Official/s | None | 3 hours (variable) | Delia L. Dalutag Social Welfare Officer V Nerrisa D. Gallardo Social Welfare Assistant |
| 5. Both complainant and respondent ventilates their problem and concerns | 5.1 Facilitate Case conference | None | 1 hour (variable) | Delia L. Dalutag Social Welfare Officer V |
| 5.2 Assessment Report | None | 30 minutes (variable) | Delia L. Dalutag Social Welfare Officer V | |
| 6. Join and react on the drafting of diversion program (Katarungang Pambarangay Level/ Law enforcement level) | 6.1 Draft diversion program or Intervention Program | None | 1-2 hours (variable) | Delia L. Dalutag Social Welfare Officer V Punong Barangay WCPD-PNP Parents/Guardian SK Chairperson NGO Representative |
| 7. Comply on the Diversion Program | 7.1 Monitor child’s progress and compliance, counseling | None | 30 minutes- 1 hour (done weekly until case is terminated) | Delia L. Dalutag Social Welfare Officer V Nerrisa D. Gallardo Social Welfare Assistant |
| 7.2 Supervise child’s compliance | None | 3-4 hours (variable) | Punong Barangay Religious Sector Teacher – (if child is currently enrolled) | |
| If case is filed against the child age 15 & above 8. Respondent give factual information and answer tool of discernment | 8.1 Administer Tool of Discernment if CICL is 15 y/o & above | None | 1 hour (variable) | Delia L. Dalutag Social Welfare Officer V Nerrisa D. Gallardo Social Welfare Assistant |
| 8.2 Prepare Social Case study Report/ Assessment on Discernment and submit to Law Enforcement Officer (LEO) | None | 3-4 hours (variable) | Delia L. Dalutag Social Welfare Officer V Nerrisa D. Gallardo Social Welfare Assistant | |
| 8.3 wait for Court Order (if the child acted with discernment – the CICL will either undergo diversion program or referral to DSWD institution) | None | variable | Delia L. Dalutag Social Welfare Officer V | |
| 9. comply on the process of diversion program under the Prosecutor level | 9.1 Draft diversion program upon court order | None | 1-2 hours (variable) | Chair : Prosecutor Social Welfare Officer V Parents/Guardian Punong Barangay SK Chairperson NGO Representative PAO Lawyer |
| 9.2 Monitor child’s progress and compliance, counseling | none | 30 minutes to 1 hour (done weekly until case is terminated) | Delia L. Dalutag Social Welfare Officer V Nerrisa D. Gallardo Social Welfare Assistant | |
| 9.3 Supervise child’s compliance | None | (variable) | Punong Barangay Religious Sector Teacher (if child is currently enrolled) | |
| 9.4 submit to RTC the final report on the concluded diversion program/community service | none | (Variable) | Delia L. Dalutag Social Welfare Officer V | |
| 10. Submit self for rehabilitation or Temporary Custody in a DSWD institution | 10.1 Refer to DSWD institution upon Court Order | none | 30 minutes-1 hour(variable) | Delia L. Dalutag Social Welfare Officer V |
| 10.2 Commit minor Child to DSWD institution | none | Travel time | Delia L. Dalutag Social Welfare Officer V Nerrisa D. Gallardo Social Welfare Assistant | |
| 11. Attend Court Hearings | Attend Court hearings | none | variable | Delia L. Dalutag Social Welfare Officer V |
| TOTAL | None | variable | ||
| 5. Conduct of Case Management for Children in Need of Special Protection (RA 7610/ Rape/Sexual Harassment) The Municipal Social Welfare and Development Office recognizes the vulnerability and special needs of children and it is the mandate of the agency to ensure the right of children to assistance including proper care and nutrition, special protection from all forms of neglect, abuse, cruelty, exploitation and other conditions prejudicial to their development. | ||||
| Office or Division: | Municipal Social Welfare and Development Office | |||
| Classification: | Complex | |||
| Type of Transaction: | Government to Government, Government to NGO, Government to Citizen | |||
| Who may avail: | children below 18 years old who has a special need | |||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
| Birth Certificate | Client | |||
| Marriage Certificate | Client | |||
| Complaint or referral letter | Punong Barangay | |||
| Medical Certificate(if physically/sexually abused) | RHU/Government Hospital/WACPU | |||
| Police blotter | PNP/WCPD | |||
| CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| 1. Sign-in the Visitor’s Logbook | 1.1 Review the completeness of information | None | 2 minutes | Noemy R. Tambo Administrative Aide |
| 1.2 Refer the client( Parent or guardian of Child) to the person in-charge | None | 1 minute | Noemy R. Tambo Administrative Aide | |
| 2. Present problem to person concerned | Interview client and Listen to client’s presented problem. Do brief documentation | None | 30 minutes (variable) | Delia L. Dalutag Social Welfare Officer V Nerrisa D. Gallardo Social Welfare Assistant |
| 3. Submit required Documents/ Participate | 3.1 Assessment of Case presented | None | 10 minutes (variable) | Delia L. Dalutag Social Welfare Officer V Nerrisa D. Gallardo Social Welfare Assistant |
| 3.2 Explain Laws concerning Child related Cases | None | 15 minutes (variable) | Delia L. Dalutag Social Welfare Officer V Nerrisa D. Gallardo Social Welfare Assistant | |
| 3.3 Counseling | None | 20 minutes (variable) | Delia L. Dalutag Social Welfare Officer V Nerrisa D. Gallardo Social Welfare Assistant | |
| 3.4 Present/ discuss actions to be taken up | None | 15 minutes (variable) | Delia L. Dalutag Social Welfare Officer V Nerrisa D. Gallardo Social Welfare Assistant | |
| Coordinate with Law Enforcement Officer (LEO) and the concerned Brgy. Official/s | None | 30 minutes (variable) | Delia L. Dalutag Social Welfare Officer V | |
| 4. Attend Case conference, ventilates their problem and concerns | 4.1 Facilitate Case conference together with the concerned clients, child’s guardian and LEO | None | 1 hour (variable) | Delia L. Dalutag Social Welfare Officer V Nerrisa D. Gallardo Social Welfare Assistant |
| 4.2 Refer child to DSWD Institution for temporary custody if necessary | None | variable | Delia L. Dalutag Social Welfare Officer V | |
| 5. File a Case at RTC if victim of abuse and exploitation | 5.1 Assist client in filing a case with WCPD officer | None | 1 hour (variable) | Delia L. Dalutag Social Welfare Officer V |
| 5.2 Attend Court Hearings | None | 2 hours (variable) | Delia L. Dalutag Social Welfare Officer V | |
| 6. Submit requirements | 6. Refer to LGU/ DSWD RO I for financial assistance if necessary | 15 minutes (variable) | Delia L. Dalutag Social Welfare Officer V | |
| TOTAL | None | variable | ||
| 6. Conduct of Case Management for Women (Victims of Violence Against Women & Children) The provision of Social Services to disadvantaged women ages 18-59 to promote their welfare with specific attention to presentation and/ or eradication of their exploitation in any form | ||||||||
| Office or Division: | Municipal Social Welfare and Development Office | |||||||
| Classification: | complex | |||||||
| Type of Transaction: | Government to Government, Government to NGO, Government to Citizen | |||||||
| Who may avail: | Victims of Violence against Women and their children | |||||||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||||||
| Birth Certificate | Client | |||||||
| Complaint or referral letter | Punong Barangay | |||||||
| Police blotter | PNP/WCPD | |||||||
| Medical Certificate | Rural Health Unit or Government Hospital | |||||||
| CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE | ||||
| 1. Sign-in the Visitor’s Logbook | 1.1 Review the completeness of information | None | 2 minutes | Lorena Jane T. Balderas Administrative Aide | ||||
| 1.2 Refer the client to the person in-charge of Case Management | None | 2 minutes | Lorena Jane T. Balderas Administrative Aide | |||||
| 2. Present problem | Interview client and Listen to client’s presented problem. Do brief documentation | None | 30 minutes (variable) | Delia L. Dalutag Social Welfare Officer V Nerrisa D. Gallardo Social Welfare Assistant | ||||
| 3. React if present recap is wrongly uttered | Recapitulation of Presented problem, counseling. Discuss actions to be taken up | None | 10 minutes (variable) | Delia L. Dalutag Social Welfare Officer V | ||||
| 4. Wait for the given schedule of case conference | Coordinate with the PNP/WCPD and Brgy. Official/s | None | 15 minutes (variable) | Delia L. Dalutag Social Welfare Officer V | ||||
| 5. Attend the Case Conference. Both complainant and respondent ventilates their problem and concerns | 5.1 Facilitate Case conference | None | 1 hour (variable) | Delia L. Dalutag Social Welfare Officer V | ||||
| 5.2 Counseling | None | 30 minutes (variable) | Delia L. Dalutag Social Welfare Officer V | |||||
| 5.3 Assessment Report | None | 30 minutes (variable) | Delia L. Dalutag Social Welfare Officer V | |||||
| If victim decided to file a VAW-C case 6. Give Factual information | 6.1 Refer to PNP/WCPD | None | 15 minutes (variable) | Delia L. Dalutag Social Welfare Officer V | ||||
| 6.2 Prepare Social Case study Report if necessary | None | 3-4 hours (variable) | Delia L. Dalutag Social Welfare Officer V Nerrisa D. Gallardo Social Welfare Assistant | |||||
| 7. Comply on the given Requirements | 7.1 Project proposal is drafted for woman needing livelihood program | None | 1-2 hours (variable) | Delia L. Dalutag Social Welfare Officer V | ||||
| 7.2 Referral letter in case women need service institution. | None | 30 minutes (variable) | Delia L. Dalutag Social Welfare Officer V | |||||
| TOTAL | None | variable | ||||||
| 7. Conduct of Pre- Marriage Orientation & Counseling (PMOC) Pre – Marriage Counseling Service is intended to would-be- couple planning to get married, It is to promote and strengthen the stability of marital relationships and secure a healthy family life. | ||||||||
| Office or Division: | Municipal Social Welfare and Development Office | |||||||
| Classification: | Simple | |||||||
| Type of Transaction: | Government to Government ,Government to Citizen | |||||||
| Who may avail: | Couple planning to get married | |||||||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||||||
| Application Form or Official Receipt of Marriage license | LCR/ Municipal Treasury | |||||||
| Marriage Expectation Inventory Form | PMOC Team | |||||||
| Certificate of Compliance | PMOC Team | |||||||
| CLIENT STEPS | AGENCY ACTION | FEESTO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE | ||||
| 1. Sign-in the Visitor’s Logbook | 1.1 Review the completeness of information | None | 2 minutes | Noemy R. Tambo Administrative Aide | ||||
| 1.2 Refer the clients to PMOC Team | None | 2 minutes | Noemy R. Tambo Administrative Aide | |||||
| 2. Answer question and fill-up MEI Form Show Official Receipt of Marriage License | Interview client and let couple fill-up the Marriage Expectations and Inventory Form Assign PMOC Schedule | None | 20 minutes (variable) | Population Officer | ||||
| 3. Attend to Pre- Marriage Orientation/Marriage Counseling Sessions | 3.1 Conduct of MCS session focusing on Marriage & relationship, Responsible Parenthood | None | 2 hours (variable) | Nerrisa D. Gallardo Social Welfare Assistant | ||||
| 3.2 Discussion on Human Sexuality, Maternal and child Health Care , family planning and Home Management | None | 2 hours (variable) | Population Officer Kaye Kathleen Tenerife Municipal Nurse | |||||
| For couple ages 18-25 y/o only : discuss Session 1: You and your Future Spouse Session 2: Understanding Individual Differences Session 3: Importance of Communication in Marriage Session 4: Lifetime Commitment | None | 3 hours (variable) | Delia L. Dalutag Social Welfare Officer V Nerrisa D. Gallardo Social Welfare Assistant | |||||
| 4. Receive Certificate of compliance/ Counseling and submit to LCR | Release Certificate of Compliance/Counseling duly signed by Counselors | None | 2 minutes (variable) | Population Officer Municipal Nurse Social Welfare Officer V Social Welfare Assistant | ||||
| TOTAL | None | 4 hours & 26 minutes (variable) | ||||||
| 8. Provision of Assistance to Individuals in Crisis Situation (AICS) This is the provision of limited financial assistance to individuals or families whose member is suffering from lingering illness or death of family member , individual returning to point of Origin | ||||||||||
| Office or Division: | Municipal Social Welfare and Development Office | |||||||||
| Classification: | Simple | |||||||||
| Type of Transaction: | Government to Government, Government to Citizen | |||||||||
| Who may avail: | Individuals/families whose member of the family is suffering with a lingering illness or death of family member, individual/family returning to point of origin | |||||||||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||||||||
| For Burial Assistance: Certified True copy of Death Certificate Contract of Service Certificate of Indigency (Claimant) Valid Identification Card of Claimant | LCR Funeral Home Punong Barangay Client | |||||||||
| For Medical Assistance: Medical Certificate or Clinical Abstract Prescription Official Receipt of prescribed Medicine Certificate of Indigency (Claimant) Valid Identification Card of Claimant | Hospital or Clinic consulted Attending Physician Pharmacy Punong Barangay Client | |||||||||
| For Balik-Probinsiya: Certificate of Indigency (if applicable) Request letter | Punong barangay Client | |||||||||
| General Intake Sheet/Certificate of Eligibility | Municipal Social Welfare & Development Office | |||||||||
| CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE | ||||||
| 1. Sign-in the Visitor’s Logbook | 1.1 Review the completeness of information | None | 2 minutes | Rodrigo O. Aquino Administrative Aide | ||||||
| 2. Submit complete requirements | 2.1 Review and verify the completeness attached requirements | None | 2 minutes | Rodrigo O. Aquino Administrative Aide | ||||||
| 2.2 Refer the client to MSWD Staff in-charge | None | 1 minute | Rodrigo O. Aquino Administrative Aide | |||||||
| 2.3 Assess needs and Eligibility | None | 5 minutes | Delia L. Dalutag Social Welfare Officer V Nerrisa D. Gallardo Social Welfare Assistant | |||||||
| 2.4 Start processing request of Financial Assistance and forward to authorized Signatory | None | 20 minutes (variable) | Pepe Macayan Noemy R. Tambo Rodrigo O. Aquino Lorena Jane Balderas Christopher Manzanares Raymond Marquez | |||||||
| 2.3 Sign the Certificate of Eligibility | None | 4 minutes | Delia L. Dalutag Social Welfare Officer V | |||||||
| 3. Receive accomplished documents and submit to agencies concern | 3.1 Release the requested Certificate of Eligibility and attached documents and direct client to submit to Mayor’s Office and other Gov’t Agencies catering to Social Services | None | 4 minutes | Pepe Macayan Noemy R. Tambo Rodrigo O. Aquino Lorena Jane Balderas Christopher Manzanares Raymond Marquez | ||||||
| TOTAL | None | 38 minutes (variable) | ||||||||
| 9.Provision of Assistance to disaster victims (disaster relief/ emergency relief) This This is the provision of limited financial or material assistance to individuals or families who are disas disaster victims, provision of Psycho-social intervention to distressed families. | ||||||||||
| Office or Division: | Municipal Social Welfare and Development Office | |||||||||
| Classification: | Simple | |||||||||
| Type of Transaction: | Government to Government, Government to Citizen | |||||||||
| Who may avail: | All victims of man-made or natural disasters | |||||||||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||||||||
| Barangay Certification | Punong Barangay | |||||||||
| BFP Blotter if Fire victim | Bureau of Fire Protection | |||||||||
| Picture of Partially or Totally damaged house | client | |||||||||
| List of Disaster victims (respective brgy) | Punong Barangay | |||||||||
| Disaster Family Access Card (DAFAC) | MSWD office | |||||||||
| CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE | ||||||
| 1. Sign-in the Visitor’s Logbook | Review the completeness of information | None | 2 minutes | Pepe Macayan Administrative Aide | ||||||
| 2. Submit requirements or list of disaster victims | 2.1 Refer the client to MSWD Staff in-charge | None | 2 minutes | Pepe Macayan Administrative Aide | ||||||
| 2.2 Interview using the DAFAC form and Assess needs | None | 5 minutes | Delia L. Dalutag Social Welfare Officer V Nerrisa D. Gallardo Social Welfare Assistant | |||||||
| 2.3 For Disaster Relief : Accept submitted list duly signed by PB | none | 2 minutes | Pepe P. Macayan Administrative Aide Jemar C. Arenas Day Care Worker II | |||||||
| 2.4 Coordinate with the Local Chief Executive and MDRRMO | none | 20 minutes (variable) | Delia L. Dalutag Social Welfare Officer V | |||||||
| 2.5 Monitor Affected Areas | none | 1-2 hours (variable) | Delia L. Dalutag Social Welfare Officer V Pepe P. Macayan Jemar C. Arenas Nerrisa D. Gallardo | |||||||
| if house is partially/ totally damaged by fire/natural disaster 2.6 Refer to DSWD and other line Agencies for Emergency Shelter Assistance | none | 20 minutes | Delia L. Dalutag Social Welfare Officer V | |||||||
| 3. Receive the Disaster/Emergency Relief and sign acknowledgement receipt | Release the Emergency /disaster relief & let the client sign the acknowledgement receipt/distribution sheet | None | 5 minutes | Pepe P. Macayan Administrative Aide Nerrisa D. Gallard Social Welfare Assistant Jemar C. Arenas Day Care Worker II | ||||||
| TOTAL | None | 1-2 hours (variable) | ||||||||
| 10. Issuance of Certificate of Indigency A certification issued to individuals availing Scholarship grant, lesser charging on hospital bill, correction of entry on the birth certificate, etc under RA 9048,legal fees, Medical assistance from other Government Agencies catering to Social Services, etc. | ||||
| Office or Division: | Municipal Social Welfare and Development Office | |||
| Classification: | Simple | |||
| Type of Transaction: | Government to Government, Government to NGO, Government to Citizen | |||
| Who may avail: | Indigent clientele | |||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
| Valid Identification Card (1 original) | Client | |||
| Barangay Certificate of Indigency | Punong Barangay | |||
| For lesser Charging on Legal Fees: Certificate of Indigency Certificate of Non-Property Xerox copy of filed Case | Punong Barangay Assessor’s Office Regional Trial Court | |||
| CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| 1. Sign-in the Visitor’s Logbook | Review the completeness of information and direct to MSWD staff in-charge of their purpose | None | 2 minutes | Rodrigo A. Aquino Administrative Aide |
| 2. Submit required documents and request on the issuance of Certificate of Indigency | 2.1 Receive required document/s and verify the details | None | 2 minutes | Nerrisa D. Gallardo Social Welfare Assistant |
| 2.2 Prepare the Certificate and forward to the authorized signatory | None | 10 minutes | Nerrisa D. Gallardo Social Welfare Assistant | |
| 2.3 Review and sign the Certificate of Indigency | None | 4 minutes | Delia L. Dalutag Social Welfare Officer V | |
| 3. Receive the duly signed Certificate of Indigency | Release the Certificate of Indigency | None | 2 minutes | Nerrisa D. Gallardo Social Welfare Assistant |
| TOTAL | None | 20 minutes | ||
| 11. Issuance of Social Case Study Report A Social Case Study Report issued to individuals availing Financial Assistance from other Government Agencies catering to Social Services; College students applying for Scholarship; Referral to Government Institution for rehabilitation and reformation purposes, etc. | ||||
| Office or Division: | Municipal Social Welfare and Development Office | |||
| Classification: | Simple/complex | |||
| Type of Transaction: | Government to Government, Government to NGO, Government to Citizen | |||
| Who may avail: | Clientele with unsettled hospital bill, patients with comorbidities, indigent college students, individuals in need of rehabilitation or reformation, temporary custody | |||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
| Valid Identification Card (1 original) | Client | |||
| Barangay Certificate of Indigency | Punong Barangay | |||
| Medical certificate & Promissory note ( for availment of financial assistance) | Hospital where client was treated and confined | |||
| Certificate of Enrollment (for indigent College student applying for scholarship) | School currently enrolled | |||
| Request letter from Institution ( for rehabilitation or reformation) | Facility or institution requiring SCSR | |||
| CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| 1. Sign-in the Visitor’s Logbook | Review the completeness of information and direct to MSWD staff in-charge of their purpose | None | 2 minutes | Christopher Manzanares Administrative Aide |
| 2. Submit required documents and request letter for the issuance of Social Case Study Report and return to the office after 3 days | 2.1 Receive required document/s and verify the details | None | 3 minutes | Nerrisa D. Gallardo Social Welfare Assistant |
| 2.2 Intake/in-depth interview client or authorized representative and significant others | None | 30-45 minutes (Variable) | Delia L. Dalutag Social Welfare Officer V Nerrisa D. Gallardo Social Welfare Assistant | |
| 2.3 Conduct home visitation if needed | None | 30-45 minutes (Variable) | Delia L. Dalutag Social Welfare Officer V Nerrisa D. Gallardo Social Welfare Assistant | |
| 2.4 Prepare the Social Case Study Report and forward to the authorized signatory | None | 3-4 hours (Variable) | Delia L. Dalutag Social Welfare Officer V Nerrisa D. Gallardo Social Welfare Assistant | |
| 2.5 Review and sign the Social Case Study Report | None | 8 minutes | Delia L. Dalutag Social Welfare Officer V | |
| 3. Receive the duly signed Social Case Study Report | Release the Social Case Study Report | None | 2 minutes | Nerrisa D. Gallardo Social Welfare Assistant |
| TOTAL | None | 3-5 Hours (variable) | ||
| 5 12. Issuance of PWD Identification Card and Purchase Booklet The Municipal Social Welfare and Development Office (MSWDO) is primarily responsible in the implementation of Programs and Services for the Welfare of Persons with Disabilities such as issuance of PWD ID Card. This is a service to all types of PWD’s 0-59 years of age focusing on areas on disability prevention, rehabilitation and equalization of opportunities. | ||||||||||||||||||
| Office or Division: | Municipal Social Welfare and Development Office | |||||||||||||||||
| Classification: | Simple | |||||||||||||||||
| Type of Transaction: | Government to Citizen | |||||||||||||||||
| Who may avail: | Persons with Disabilities | |||||||||||||||||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||||||||||||||||
| Valid Identification Card (1 original) | Client | |||||||||||||||||
| 2 pcs 2X2 Picture, 2 pcs 1X1 picture | Client | |||||||||||||||||
| PWD Registration Form version 3.0 | MSWD office | |||||||||||||||||
| CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE | ||||||||||||||
| 1. Sign-in the Visitor’s Logbook | 1.1 Review the completeness of information | None | 2 minutes | Raymond Marquez Administrative Aide | ||||||||||||||
| 1.2 Refer the client to the PWD Focal Person | None | 1 minute | Raymond Marquez Administrative Aide | |||||||||||||||
| 1.3 Issue copy of PWD Registration Form version 3.0 | None | 1 minute | Raymond Marquez Administrative Aide PWD Focal Person | |||||||||||||||
| 2. Proceed to MHO or Medical Physician of his/her choice to certify on his/her disability and submit to MSWD Office | 2.1 Review and verify the completeness of data on the filled-up PWD Registration form and attached requirements. | None | 2 minutes | Raymond Marquez PWD Focal Person | ||||||||||||||
| 2.2. Open the website of Philippine Registry for PWD (PR-PWD), interview the client or his/her representative and enter name and other data on the space provided to complete registration | None | 10 minutes | Raymond Marquez PWD Focal Person | |||||||||||||||
| 2.3. Start processing request and forward to Mayor’s Office for LCE signature | None | 8 minutes (variable) | Raymond Marquez PWD Focal Person | |||||||||||||||
| 2.3 Sign the PWD Card and Purchase Booklet | None | 10 minutes (variable) | Dr. Alicia L. Primicias-Enriquez Municipal Mayor | |||||||||||||||
| 3. Receive the requested PWD ID Card/ Purchase booklet | Release the requested PWD ID Card/Purchase booklets | None | 2 minutes | Raymond Marquez PWD Focal Person | ||||||||||||||
| TOTAL | None | 36 minutes (variable) | ||||||||||||||||
| 6 13. Issuance of Senior Citizens Identification Card and Purchase Booklet for Medicines & Groceries This is the issuance of SC ID Card in granting 20% discount for medicines, recreation centers, restaurants, funeral and burial services, medical and dental services, diagnostic and laboratory fees, fare for public transportation, some basic necessities and prime commodities identified by DTI & DSWD etc. | ||||||||||||||||||
| Office or Division: | Municipal Social Welfare and Development Office | |||||||||||||||||
| Classification: | Simple | |||||||||||||||||
| Type of Transaction: | Government to Citizen | |||||||||||||||||
| Who may avail: | Filipino Citizen ages 60 years old and above | |||||||||||||||||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||||||||||||||||
| Valid Identification Card (1 original) | Client | |||||||||||||||||
| 2 pcs 2X2 Picture, 2 pcs 1X1 picture | Client | |||||||||||||||||
| 1 Xerox copy of Birth Certificate | Client | |||||||||||||||||
| Senior Citizen Application Form | MSWD office | |||||||||||||||||
| CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE | ||||||||||||||
| 1. Sign-in the Visitor’s Logbook | 1.1 Review the completeness of information | None | 2 minutes | Pepe P. Macayan Administrative Aide | ||||||||||||||
| 1.2 Refer the client to the Senior Citizen Focal Person | None | 1 minute | Pepe P. Macayan Administrative Aide | |||||||||||||||
| 1.3 Issue copy of Senior Citizen Application Form | None | 1 minute | Pepe P. Macayan Administrative Aide Senior Citizen Focal Person | |||||||||||||||
| 2. Fill up form duly signed by BASCA President and submit with complete requirements | 2.1 Review and verify the completeness of data on the filled-up form and attached requirements | None | 2 minutes | Pepe P. Macayan Administrative Aide Senior Citizen Focal Person | ||||||||||||||
| 2.2. Start processing request and forward to the Mayor’s Office for LCE signature | None | 10 minutes (variable) | Pepe P. Macayan Administrative Aide Senior Citizen Focal Person | |||||||||||||||
| 2.3 Sign the Senior Citizen ID Card and Purchase Booklets | None | 10 minutes (Variable) | Dr. Alicia L. Primicias-Enriquez Municipal Mayor | |||||||||||||||
| 3. Receive the requested Senior Citizen ID Card/ Purchase booklets | Release the requested Senior Citizen ID Card/ Purchase booklets | None | 4 minutes | Pepe P. Macayan Administrative Aide Senior Citizen Focal Person | ||||||||||||||
| TOTAL | None | 30 minutes (variable) | ||||||||||||||||
| 14. Issuance of Solo Parent Identification Card The Municipal Social Welfare and Development Office (MSWDO) is primarily responsible in the implementation of Programs and Services for the Welfare of Solo Parents such as granting of Solo Parent ID Card to single parent with minor children. | ||||||||||||||||||
| Office or Division: | Municipal Social Welfare and Development Office | |||||||||||||||||
| Classification: | Simple | |||||||||||||||||
| Type of Transaction: | Government to Citizen | |||||||||||||||||
| Who may avail: | single parent with minor children | |||||||||||||||||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||||||||||||||||
| Xerox copy of Death Certificate of Spouse (if widowed) | Client | |||||||||||||||||
| 2 pcs 1X1 picture | Client | |||||||||||||||||
| Xerox copy of Birth Certificate of minor children | Client | |||||||||||||||||
| Notarized Affidavit( if single, separated) | Notary Public | |||||||||||||||||
| Judicial Decree of legal separation/nullity of Marriage or affidavit of 2 disinterested persons | Court/ Notary Public | |||||||||||||||||
| Solo Parent Application Form | MSWD office | |||||||||||||||||
| CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE | ||||||||||||||
| 1. Sign-in the Visitor’s Logbook | 1.1 Review the completeness of information | None | 2 minutes | Lorena Jane Balderas Administrative Aide | ||||||||||||||
| 1.2 Refer the client to the Focal Person of Solo Parent | None | 2 minutes | Lorena Jane Balderas Administrative Aide | |||||||||||||||
| 1.3 Issue copy of Solo Parent Application Form | None | 2 minutes | Lorena Jane Balderas Administrative Aide Solo Parent Focal Person | |||||||||||||||
| 2. Fill up form and submit with complete requirements | 2.1 Review and verify the completeness of data on the filled-up form and attached requirements | None | 2 minutes | Lorena Jane Balderas Administrative Aide Solo Parent Focal Person | ||||||||||||||
| 2.2. Start processing request and forward to the Mayor’s Office for LCE Signature | None | 10 minutes (variable) | Lorena Jane Balderas Administrative Aide Solo Parent Focal Person | |||||||||||||||
| 2.3 Sign the Solo Parent ID Card | None | 10 minutes (Variable) | Dr. Alicia L. Primicias-Enriquez Municipal Mayor | |||||||||||||||
| 3. Receive the duly signed Solo Parent ID Card | Release the requested Solo Parent ID Card | None | 2 minutes | Lorena Jane Balderas Administrative Aide Solo Parent Focal Person | ||||||||||||||
| TOTAL | None | 30 minutes (variable) | ||||||||||||||||
| 15. Statistical and Database Services The Municipal Social Welfare and Development Office employs statistical generation activities such as Recording and updating of ECCD-IS, CICL-CAR Registry, Accomplishment Reports, Master list of Senior Citizens, Persons with Disability, Solo Parents and Disadvantaged, Abused, Neglected, abandoned and Orphaned Children(DANAO), etc. | ||||||||||||||||||
| Office or Division: | Municipal Social Welfare and Development Office | |||||||||||||||||
| Classification: | Simple | |||||||||||||||||
| Type of Transaction: | Government to Government, Government to NGO | |||||||||||||||||
| Who may avail: | Concerned office, concerned individual or for agency use | |||||||||||||||||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||||||||||||||||
| Valid Identification Card (1 original) | Client | |||||||||||||||||
| Request Letter, in compliance to the Data Privacy Act of 2012, in case of sensitive data (1 original) | Client | |||||||||||||||||
| CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE | ||||||||||||||
| 1. Sign-in the Visitor’s logbook | 1.1 Review the completeness of information | None | 2 minutes | Noemy R. Tambo Administrative Aide | ||||||||||||||
| 1.2 Secure copy of request letter | None | 2 minutes | Noemy R. Tambo Administrative Aide | |||||||||||||||
| 1.3 Inform the Department Head and refer the client to the person in-charge of the data being requested | None | 2 minutes | Noemy R. Tambo Administrative Aide Delia L. Dalutag Social Welfare Officer V | |||||||||||||||
| 2. state the scope of the request/ inquiry | 2.1 Review the scope of request and verify if the data requested is updated and available | None | 5 minutes | Nerrisa D. Gallardo Social Welfare Assistant Jemar C. Arenas Day Care Worker II Focal Person | ||||||||||||||
| 2.2 Ask client if the requested document is to be printed or photocopied, if available. If not, refer client to other probable sources of information | None | 5 minutes | Nerrisa D. Gallardo Social Welfare Assistant Jemar C. Arenas Day Care Worker II Focal Person | |||||||||||||||
| 2.3 Start processing request | None | 20 minutes (variable) | Nerrisa D. Gallardo Social Welfare Assistant Jemar C. Arenas Day Care Worker II Focal Person | |||||||||||||||
| 3. Receive the requested data | 3.1 Release the requested data | None | 2 minutes | Nerrisa D. Gallardo Social Welfare Assistant Jemar C. Arenas Day Care Worker II Focal Person | ||||||||||||||
| TOTAL | None | 38 minutes (variable) | ||||||||||||||||
| 16. Responding to Queries, giving of advice, counseling and other related Tasks The Municipal Social Welfare and Development Office answers to various concerns through walk-in or by appointment such as queries, interviews, questionnaires, and other official business. | ||||||||||||||||||
| Office or Division: | Municipal Social Welfare and Development Office | |||||||||||||||||
| Classification: | Simple | |||||||||||||||||
| Type of Transaction: | Government to Government, Government to NGOs, Government to Citizen | |||||||||||||||||
| Who may avail: | All | |||||||||||||||||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||||||||||||||||
| Valid Identification Card (1 original) | Client | |||||||||||||||||
| Request Letter (1 original) | Client | |||||||||||||||||
| CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE | ||||||||||||||
| 1. Sign-in the Visitor’s Logbook and present the Valid ID | 1.1 Review the completeness of information | None | 2 minutes | Christopher Manzanares Administrative Aide | ||||||||||||||
| 1.2 Refer the client to the person in-charge of the request/inquiry | None | 2 minutes | Christopher Manzanares Administrative Aide | |||||||||||||||
| 2. state the purpose of the Inquiry and give details of concern | Facilitate and Attend to the client’s query/ies and inform the Department Head | None | 16 minutes (variable) | Nerrisa D. Gallardo Social Welfare Assistant Jemar C. Arenas Day Care Worker II | ||||||||||||||
| 3. Acknowledge the services rendered | Give advice or direction as needed/engaged client for counseling if necessary | None | 30 minutes- 1 hour (variable) | Delia L. Dalutag Social Welfare Officer V | ||||||||||||||
| TOTAL | None | 50 minutes – 1 hour (variable) | ||||||||||||||||
| 17. Community Service Program and Rehabilitative Counseling This is a community-based program for the provision of Restorative justice to adult offenders who are under parole and probation. | ||||
| Office or Division: | Municipal Social Welfare and Development Office | |||
| Classification: | Complex | |||
| Type of Transaction: | Government to Government, Government to NGOs,Government to Citizen | |||
| Who may avail: | Accused persons applying for Community Service with motion to Release on Recognizance | |||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
| Valid Identification Card | Client | |||
| Court Order | Regional Trial Court | |||
| Copy of Court Decision | Regional Trial Court | |||
| Barangay Certificate | Punong Barangay | |||
| CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| 1. Sign-in the Visitor’s Logbook | 1.1 Review the completeness of information | None | 2 minutes | Rodrigo Aquino Administrative Aide |
| 1.2 Refer the client to the person in-charge | None | 2 minutes | Rodrigo Aquino Administrative Aide | |
| 2. State the Purpose & Submit requirements | Interview client and Review requirements | None | 30 minutes (variable) | Delia L. Dalutag Social Welfare Officer V |
| 3. Wait for the given schedule of Planning Community Service | Coordinate with the Brgy. Official/s concerned | None | 15 minutes (variable) | Delia L. Dalutag Social Welfare Officer V |
| 4. Attend the Community Service Planning and participate | 4.1 Facilitate the drafting of Community Service Plan | None | 1 hour (variable) | Delia L. Dalutag Social Welfare Officer V Punong Barangay |
| 4.2 Finalize the Community Service Program Plan | None | 1 hour (variable) | Delia L. Dalutag Social Welfare Officer V Punong Barangay | |
| 4.3 Submit Proposed Community Service Plan to the Regional Trial Court | None | 30 minutes -1 hour {variable) | Delia L. Dalutag Social Welfare Officer V | |
| 5. Attend Court hearing for the Application of Community Service with motion to Release on Recognizance | Attend Court Hearing and present Proposed Community Service Plan | None | 2 hours (variable) | Delia L. Dalutag Social Welfare Officer V Parole & Probation Officer Punong Barangay |
| 6. Comply with the approved Community Service Program Plan | 6.1 Supervise and Monitor compliance of client | None | 1-3 hours weekly (Variable) | Delia L. Dalutag Social Welfare Officer V Parole & Probation Officer Punong Barangay |
| 6.2 Submit to RTC Final Report on the concluded Community Service Program | None | 2 hours (variable) | Delia L. Dalutag Social Welfare Officer V | |
| TOTAL | None | variable | ||