Citizens Charter MPDC

Advisory and Technical Assistance

The Municipal Planning and Development Office provides technical inputs, and impact analyses regarding guideline’s formulation, fiscal recommendations, good practice’s replication, methodology and framework designing, preparation of resolution, implementing rules  and regulations, program mechanics,  regulatory measures, etc. Technical assistance to barangay, CSOs and other stakeholders is also included in this service area.

Office or Division:Municipal Planning and Development Office 
Classification:Simple   
Type of TransactionGovernment to Government  
Who may avail:All    
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Valid Identification Card (1 original)Client  
  CLIENT STEPS AGENCY ACTIONFEES TO BE PAIDPROCESSING TIME  PERSON RESPONSIBLE
1. Sign-in the Visitor’s Logbook at Office Lobby and present Valid ID to Public Assistance and Compliant Desk (PACD) Officer at  Review the completeness of information     Refer the client to the person in      None           None      2 minutes           2 minutes  Administrative Aide Municipal Planning and Development Office     Administrative Aide Municipal Planning and Development
Administrative Sectioncharge of the request /inquiry    Office
  2. Proceed to  MPDO and state the purpose of the request/inquiry2.1 Provide the applicable policy advice and technical assistance      None      1 hour (variable)ENGR. NORMANDY J. FLORES Municipal Planning and Development Coordinator Municipal Planning and Development Office
      3. Acknowledge the services rendered3.1 Advise the client to proceed to the next steps leading to the resolution of the issue        None        2 minutes  ENGR. NORMANDY J. FLORES Municipal Planning and Development Coordinator Municipal Planning and Development Office
  TOTAL   None1 hour, 6 minutes (variable) 

Issuance of Certificate of Appearance

A certification issued to officials/employees from other government agency who personally transact in the office. This also serves as a requirement in processing their travel claims.

Office or Division:Municipal Planning and Development Office 
Classification:Simple   
Type of TransactionGovernment to Government  
Who may avail:All    
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Valid Identification Card (1 original)Client  
Travel Order (1 photocopy)Client  
  CLIENT STEPS AGENCY ACTIONFEES TO BE PAIDPROCESSING TIME  PERSON RESPONSIBLE
1. Sign-in the Visitor’s Logbook at Office Lobby and present Valid ID to Public Assistance and Compliant Desk (PACD) Officer at Administrative Section          1.1 Review the completeness of information            None            2 minutes        ARVIN L. ANCHETA Administrative Aide Municipal Planning and Development Office
                      2. Submit required documents and request issuance ofReceive required document and verify the details of the subject official transaction     Prepare the CA and forward          None          2 minutes      ARVIN L. ANCHETA Administrative Aide Municipal Planning and Development Office         ARVIN L. ANCHETA Administrative Aide
Certificate of Appearance (CA)to the authorized signatoryNone5 minutesMunicipal Planning and Development Office
   2.3 Sign the CA and return to PACD Officer at Administrative Section        None        3 minutes  ENGR. NORMANDY J. FLORES Municipal Planning and Development Coordinator Municipal Planning and Development Office
3. Claim the approved CA at the PACD Officer at Administrative Section    3.1 Provide the CA      None      2 minutes  ARVIN L. ANCHETA Administrative Aide Municipal Planning and Development Office
TOTAL None14 minutes 

Responding to Queries, Accommodating Interview, Accomplishing Questionnaires, and other related Task

The  Municipal  Planning  and  Development  Office  answers  to  various  concerns  through  walk-in  or  by appointment such as queries, interviews, questionnaires, and other official business.

Office or Division:Municipal Planning and Development Office 
Classification:Simple   
Type of Transaction  Government to Government, Government to Business Entity, Government to Citizen
Who may avail:All    
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Valid Identification Card (1 original)Client  
Request Letter (1 original) Client  
  CLIENT STEPS AGENCY ACTIONFEES TO BE PAIDPROCESSING TIME  PERSON RESPONSIBLE
1. Sign-in the Visitor’s Logbook at Office Lobby and present Valid ID to Public Assistance and Compliant Desk (PACD) Officer at  Review the completeness of information     Refer the client to the person in      None             None      2 minutes             2 minutes  ARVIN L. ANCHETA Administrative Aide Municipal Planning and Development Office   ARVIN L. ANCHETA Administrative Aide Municipal
Administrative Sectioncharge of the request /inquiry  Planning and Development Office
2. Proceed to MPDO and state the purpose of the inquiry by discussing the details of interview, survey, or documentation  2.1 Facilitate the arrangements on how to accomplish the task satisfactorily and conveniently on both parties          None        30 minutes (variable)    ENGR. NORMANDY J. FLORES Municipal Planning and Development Coordinator Municipal Planning and Development Office
    3. Conduct the interview, survey, or documentation      3.1 Attend to the client’s query/ies        None      1 day variable  ENGR. NORMANDY J. FLORES Municipal Planning and Development Coordinator Municipal Planning and Development Office
  TOTAL   None1 hour, 34 minutes (variable) 

Statistical Products and Database Services

The Municipal Planning and Development Office employs statistical generation activities such as collection, interpretation, organization, presentation, integration, maintenance and updating of statistical documents and database, whether paper-based or electronic in nature such as Ecological Profile (EP), Community-Base Monitoring System (CBMS) Database, Gender and Development (GAD) Database, Geographic Information System (GIS) Database and Other Statistical Data.

Office or Division:Municipal Planning and Development Office 
Classification:Simple   
Type of TransactionGovernment to Government, Government to Citizen 
Who may avail:All    
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Valid Identification Card (1 original)Client  
Request Letter, in compliance to the Data Privacy Act of 2012, in case of sensitive data (1 original)  Client  
  CLIENT STEPS AGENCY ACTIONFEES TO BE PAIDPROCESSING TIME  PERSON RESPONSIBLE
    1. Sign-in the Visitor’s Logbook at Office Lobby and present Valid ID to Public Assistance and Compliant Desk  Review the completeness of information   Secure the copy of request letter    None         None    2 minutes         1 minute  ARVIN L. ANCHETA Administrative Aide Municipal Planning and Development Office   ARVIN L. ANCHETA Administrative Aide Municipal Planning and Development Office
     
(PACD) Officer at Administrative Section1.3 Refer the client to the person in charge of the data being requested      None      1 minute  ARVIN L. ANCHETA Administrative Aide Municipal Planning and Development Office
 Review the scope of request and verify if the data requested is available Ask the client if the requested document is to be      None      5 minutesENGR. NORMANDY J. FLORES Municipal Planning and Development Coordinator Municipal Planning and Development Office       ENGR. NORMANDY J. FLORES
2. Proceed to MPDO and state the purpose of the request/inquiryprinted or photocopied, if available. If not, refer client to other probable source of information    None    5 minutesMunicipal Planning and Development Coordinator Municipal Planning and Development Office
   2.3 Start processing request      None    40 minutes (variable)ENGR. NORMANDY J. FLORES Municipal Planning and Development Coordinator Municipal Planning and Development Office
    3. Claim the requested data    3.1 Provide the requested data      None      5 minutesENGR. NORMANDY J. FLORES Municipal Planning and Development Coordinator Municipal Planning and Development Office
  TOTAL   None54 minutes (variable) 

Provision of Official Documents and Reference Materials for Research Work and Studies

The Municipal Planning and Development Office (MPDO) is primarily responsible in the formulation if long-term, medium-term and short-term socio-economic integrated development plans, investment programs and other similar documents. The major outputs in this service area are the following.

Comprehensive Land Use Plan (CLUP), Comprehensive Development Plan (CDP), Executive Legislative Agenda (ELA), Annual Investment Program (AIP), and Other Reference and Library Materials.

Office or Division:Municipal Planning and Development Office 
Classification:Simple   
Type of TransactionGovernment to Government, Government to Citizen 
Who may avail:All    
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Valid Identification Card (1 original)Client  
Request Letter (1 original) Client  
  CLIENT STEPS AGENCY ACTIONFEES TO BE PAIDPROCESSING TIME  PERSON RESPONSIBLE
      1. Sign-in the Visitor’s Logbook at Office Lobby and present Valid ID to Public Assistance  Review the completeness of information     Secure copy of Request Letter    None         None    2 minutes         1 minuteARVIN L. ANCHETA Administrative Aide Municipal Planning and Development Office ARVIN L. ANCHETA Administrative Aide Municipal Planning and Development
     
(PACD) Officer at Administrative Section1.3 Refer the client to the person in charge of the data being requested      None      1 minute  ARVIN L. ANCHETA Administrative Aide Municipal Planning and Development Office
 Review the scope of request and verify if the data requested is availableAsk the client if the requested document is to      None      5 minutesENGR. NORMANDY J. FLORES Municipal Planning and Development Coordinator Municipal Planning and Development Office         ENGR. NORMANDY J. FLORES
2. Proceed to MPDO and state the purpose of the request/inquirybe printed or photocopied, if available. If not, refer client to other probable sources of information    None    5 minutesMunicipal Planning and Development Coordinator Municipal Planning and Development Office
   2.3 Start processing request      None    40 minutes (variable)ENGR. NORMANDY J. FLORES Municipal Planning and Development Coordinator Municipal Planning and Development Office
  3. Claim the requested document/s  3.1 Provide the requested document/s      None      5 minutesENGR. NORMANDY J. FLORES Municipal Planning and Development Coordinator Municipal Planning and Development Office
  TOTAL   None59 minutes (variable)