- EMERGENCY CALL/RESCUE SERVICES
The Service:
Available for all every San Nicolanian within the area of responsibility.
Availability of the Service: Monday to Sunday (24 Hours)
| Office or Division: | Municipal Disaster Risk Reduction and Management Office | |||
| Classification: | Simple | |||
| Type of Transaction | G2C – Government (Rescue Personnel) to Client (Victim/Patient) | |||
| Who may avail: | All People within the AOR of San Nicolas | |||
| CHECKLIST OF REQUIREMENTS | HOW AND WHERE TO AVAIL | |||
| Requirements may vary from the nature of the incident or accident happened whether it is code black, red, yellow or green. | Citizens of San Nicolas may call or text the emergency hotline number (0917-813-0141) or directly report the incident to MDRRM Office. | |||
| Office Procedures | Agency Action | Fees To Be Paid | Processing Time | Person Responsible |
| 1.Officer on Duty received emergency call | Notify the Emergency Reponse Team on duty. | None | 2 minutes (Preparation and verification) | Personnel on duty |
| 2.Officer on Duty dispatch the Emergency Response Team (ERT) | ERT proceeds to the scene/incident location | None | 10 minutes Maximum | Emergency Response Team (ERT) |
| 3.Emergency Response Team (ERT) treat the victims. | ERT tags the victim/s for prioritization. Apply first aid. Crowd control. | None | 10 minutes Maximum | Emergency Response Team (ERT) |
| 4.Emergency Response Team (ERT) Transports the victim/s to the nearest hospital (EPDH). | ERT will immediately transport the patient/s to nearest hospital for further medical assistance. | None | 10 minutes | Ambulance Driver and EMT |
| 5.ERT refers the victims to triage for proper coding | Hospital Receives the patient/s | None | 3 minutes | Emergency Response Technician (EMT) |
| TOTAL RESPONSE TIME: 35 MINUTES | ||||
| Client feedback may be made at the Public Assistance Complaint Desk and/or at the HRMO | ||||
| NOTE: Rescue time depends on how far the location of the incident and how many victims will be rescued. | ||||
- REQUEST FOR DRRM VEHICLES
The Service:
Issued to Government Personnel (LGU Personnel) who may need the vehicle for government transaction/s or operation/s.
Availability of the Service:
Monday to Friday (8:00 A.M. TO 5:00 P.M.)
| Office or Division: | Municipal Disaster Risk Reduction and Management Office | ||||
| Classification: | Simple | ||||
| Type of Transaction | G2G – Government to Government | ||||
| Who may avail: | All Government Personnel of LGU San Nicolas | ||||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | ||||
| Travel Ticket | Mun. Disaster Risk Reduction and Management Office | ||||
| Client Steps | Agency Action | Fees To Be Paid | Processing Time | Person Responsible | |
| 1.Proceed to the MDRRMO | Receives request | None | 1 minute | Officer on Duty | |
| 2.The borrower will fill up the travel ticket form. | DRRM Head/OIC signs the travel ticket. | None | 3 minutes | Head of the MDRRM Office | |
| 3.The borrower will fill in the Vehicle Logbook. | Duty personnel gives the Travel Ticket. | None | 1 minute | Officer on Duty | |
| 4.Go to the Mayor’s Office (2nd Floor of Municipal Building) for the approval of the travel ticket. | Mayor’s Office receives the Travel Ticket. | None | 3 minutes | Administrative Aide (Mayor’s Office) | |
| 5.After receiving the approved Travel Ticket, the borrower will go back to MDRRM Office to give the approved travel ticket. | Officer on Duty will give the key to the specific vehicle requested by the personnel. | None | 3 minutes | Officer on Duty | |
| 6.Upon returning the vehicle, the borrower will log the time of the arrival. | Duty personnel will receive the key. | None | 2 minutes | Officer on Duty | |
| TOTAL RESPONSE TIME: 12 MINUTES | |||||
| Client feedback may be made at the Public Assistance Complaint Desk and/or at the HRMO | |||||
| NOTE: Processing time depends on the availability / presence of the authorized signatory | |||||
3.REQUEST FOR IEC CAMPAIGN (INFORMATION, EDUCATION AND COMMUNICATION)
The Service:
This service is intended to ensure the general public, schools, barangays and other organizations will be equipped with proper knowledge and training about DRRM activities and operations.
Availability of the Service: Monday to Friday (8:00 A.M. TO 5:00 P.M.)
| Office or Division: | Municipal Disaster Risk Reduction and Management Office | |||
| Classification: | Simple | |||
| Type of Transaction | G2C – Government to Client | |||
| Who may avail: | All | |||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
| Request Letter | Client | |||
| Client Steps | Agency Action | Fees To Be Paid | Processing Time | Person Responsible |
| 1.Submit the letter of request to the MDRRM Office | Officer on Duty receives request, and presents it to DRRM Head for logbook and approval | None | 2 minutes | Officer on Duty |
| 2.Client will give more details about the program (time, location, type of audience, specific topic about DRRM requested) | DRRM Head approves the IEC requested by the client. | None | 5 minutes | Officer on Duty/DRRM Head |
| 3.Client gives a copy of the program to the Officer on Duty for compilation and logbook. | Officer on Duty keeps it for records | None | 3 minutes | Officer on Duty |
| TOTAL RESPONSE TIME: 10 MINUTES | ||||
| Client feedback may be made at the Public Assistance Complaint Desk and/or at the HRMO | ||||
| NOTE: Processing time depends on the availability / presence of the authorized signatory | ||||
