Citizens Charter MENRO

MENRO OFFICE

Develop plans and strategies and implement the same (FLUP and SWMP). Establish, maintain, protect and preserve communal forests, watersheds, tree parks, greenbelts and similar forest projects and commercial forest, like industrial tree farms and agro-forestry projects. Provide extension services to beneficiaries of forest development projects and render assistance for natural resources-related conservation and utilization activities consistent with ecological balance. Manage and maintain seed banks and produce seedlings for forests and tree parks.

Mandate:

-To ensure cleanliness that shall promote tourism, attract investments and ensure the public’s health, safety and welfare

-To build environmentally sound infrastructure and system for safe disposal of residual and special waste, replacing and rehabilitating the current disposal system.

-To reduce waste quantities through enforcement of policies that regulates source reduction, burning and collection and disposal of mixed waste

– To restructure and extend efficient and equitable collection of sources separated resources waste, with a view to protecting public health and environment.

Vision:

Empowered citizenry in protecting our environment, centered in conserving our natural resources, for a clean, safe and healthy place to live in.

Mission:

-To mobilize our citizenry in protecting, conserving, and managing the environment and natural resources for the present and future generations.

-The office through proper governance and people’s participation shall promote the effective implementation of the solid waste management program and pertinent environmental laws.

-To institutionalize responsible utilization, improvement, and protection of forest and forest covers in cognizant to the indigenous, national and local mandates of preserving the biodiversity of its environs towards a more proactive and resilient communities in the pursuit of sustainable development.

1. PROVISION OF OFFICIAL DOCUMENTS AND REFERENCE MATERIALS FOR WORK AND STUDIES

The Municipal Environment and Natural Resources Office is primarily responsible in the formulation of 10-Year Solid Waste Management Plan (SWMP) and Forest Land Use Plan (FLUP)

Office or Division Municipal Environment and Natural Resources Office
ClassificationSimple
Type of TransactionGovernment to Government, Government to Citizen
Who may availAll
CHECKLIST REQUIREMENTSWHERE TO SECURE
Valid identification Card (1 original)Client
Travel Order (1 original)Client
Client StepsAgency ActionFees To Be PaidProcessing TimePerson Responsible
1.  Sign-in the Visitor’s Logbook and present the Valid ID to Administrative Section1.1 Review the completeness of informationNone2 minutesForester Marc Angelu P. Victor Administrative Aide I Municipal Environment and Natural Resources Office
1.2 Secure copy of Request Letter and forward to the MENR-OfficerNone1 minuteForester Marc Angelu P. Victor Administrative Aide I Municipal Environment and Natural Resources Office
2. Proceed to the MENR-Officer2.1 Review the scope of request and verify if data requested is availableNone5minutesForester Eddie A. Mateo Municipal Environment and Natural Resources Officer Municipal Environment and Natural Resources Office
2.2 Ask client if the requested document is to be printed or photocopied, if available. If not, refer client to other probable sources of informationNone5minutesForester Eddie A. Mateo Municipal Environment and Natural Resources Officer Municipal Environment and Natural Resources Office
2.3 Start processing requestNone45 minutes (variable)Forester Eddie A. Mateo Municipal Environment and Natural Resources Officer Municipal Environment and Natural Resources Office   Forester Marc Angelu P. Victor Administrative Aide I Municipal Environment and Natural Resources Office
3. Claim the requested document/s3.1 Provide the requested document/sNone3 minutesForester Eddie A. Mateo Municipal Environment and Natural Resources Officer Municipal Environment and Natural Resources Office
Total Processing TimeNone56 minutes (variable) 

2. ISSUANCE OF CERTIFICATE OF APPEARANCE

A certificate issued to officials/employees from other government agency who personally transact in the office. This also serve as requirement in processing travel claims.

Office or Division Municipal Environment and Natural Resources Office
ClassificationSimple
Type of TransactionGovernment to Government
Who may availAll
CHECKLIST REQUIREMENTSWHERE TO SECURE
Valid identification Card (1 original)Client
Travel Order (1 photocopy)Client
Client StepsAgency ActionFees To Be PaidProcessing TimePerson Responsible
1.Sign-in the Visitor’s Logbook and present the Valid ID to the Administrative Section1.1 Review the completeness of informationNone2 minutesForester Marc Angelu P. Victor / Therese Anne M. Gabriel Administrative Aide I Municipal Environment and Natural Resources Office
              2.Submit required documents and request issuance of Certificate of Appearance (CA)2.1 Receive required document and verify the details of the subject official transactionNone2 minutesForester Marc Angelu P. Victor / Therese Anne M. Gabriel Administrative Aide I Municipal Environment and Natural Resources Office
2.2 Prepare the CA and forward to the authorized SignatoryNone3 minutesForester MarcAngelu P. Victor / Therese Anne M. Gabriel Administrative Aide I Municipal Environment and Natural Resources Office
2.3 Sign the CA and return to Administrative SectionNone3 minutesForester Eddie A. Mateo Municipal Environment and Natural Resources Officer Municipal Environment and Natural Resources Office
3.Claim the approved CA at Administrative Section3.1 Provide the CANone1 minuteForester Marc Angelu P. Victor / Therese Anne M. Gabriel Administrative Aide Municipal Environment and Natural Resources Office
TOTAL PROCESSING TIME11 minutes 

3. REQUEST FOR SEEDLINGS

Global warming and climate change is a threat to all mankind. The office of Municipal Environment and Natural Resources encourage everyone to participate in tree planting activities to mitigate the growing negative effect of the said phenomena. Academe, NGOs, students and concern citizen may come to the office to request seedlings.

Office or Division Municipal Environment and Natural Resources Office
ClassificationSimple
Type of TransactionGovernment to Government, Government to Citizens
Who may availAll
CHECKLIST REQUIREMENTSWHERE TO SECURE
Letter Request or duly accomplished seedling request formClient
Client StepsAgency ActionFees To Be PaidProcessing TimePerson Responsible
1.Write the details and information of the client and the purpose in the office logbook at the Administrative Section1.1 Inquire as to what is the purpose of and where will the seedlings be used  None10 minutesForester Marc Angelu P. Victor Administrative Aide Municipal Environment and Natural Resources Office
2.Submit the letter request or duly accomplished seedling request form to the office2.1 Receive the letter request or the seedling request form and forward to the MENR-Officer  None1 minuteForester Marc Angelu P. Victor Administrative Aide I Municipal Environment and Natural Resources Office
3.Wait for the confirmation on the availability of seedlings3.1 Ask the Nursery man regarding the availability of seedlings and inform client afterwardsNone1hourForester Eddie A. Mateo Municipal Environment and Natural Resources Officer Municipal Environment and Natural Resources Office   Lorenza D. Saingan Administrative Aide I Municipal Environment and Natural Resources Office
4.If the seedlings are available, go to Nursery site to get the seedlings4.1 Direct the clients to the Nursery of seedlingsNone24 hoursForester Marc Angelu P. Victor Administrative Aide Municipal Environment and Natural Resources Office   Lorenza D. Saingan Administrative Aide I Municipal Environment and Natural Resources Office
Total Processing TimeNone25 hours 11 minutes (variable) 

4. TREE PLANTING COORDINATION

Government offices, Non-Government Organizations, Academe, Graduating students and concerned individuals shall coordinate with the office for their tree planting activities.

Office or Division Municipal Environment and Natural Resources Office
ClassificationSimple
Type of TransactionGovernment to Government, Government to Citizens
Who may availAll
CHECKLIST REQUIREMENTSWHERE TO SECURE
Coordination LetterFrom requesting party
Client StepsAgency ActionFees To Be PaidProcessing TimePerson Responsible
1.Write the details and information of the client and the purpose in the office logbook at the Administrative Section1.1 Inquire as to what is the purpose of and where will the seedlings be used  None4 minutesForester Marc Angelu P. Victor Administrative Aide I Municipal Environment and Natural Resources Office
2.Submit the coordination letter to the office2.1 Receive the letter from the client and forward to the MENR-Officer    None1 minuteForester Marc Angelu P. Victor Administrative Aide I Municipal Environment and Natural Resources Office
3.Set the time and date and the expected number of people to participate in the activity3.1 Ask and check the Nursery man regarding the availability of seedlingsNone1hourForester Eddie A. Mateo Municipal Environment and Natural Resources Officer Municipal Environment and Natural Resources Office   Lorenza D. Saingan Administrative Aide I Municipal Environment and Natural Resources Office
4.Wait for the confirmation on the availability of seedlings4.1 Inform the client about the availability status of seedlings and assign a place for the said activityNone15 minutesForester Eddie A. Mateo Municipal Environment and Natural Resources Officer Municipal Environment and Natural Resources Office
5.Conduct tree planting activity5.1Assist the clients in preparing the area and guiding the participantsNone8 hoursForester Eddie A. Mateo Municipal Environment and Natural Resources Officer Municipal Environment and Natural Resources Office Forester Marc Angelu P. Victor Administrative Aide I Municipal Environment and Natural Resources Office
Total Processing Time  9 hours 20 minutes (variable) 

5. REQUEST FOR TREE PLANTING CERTIFICATE

Clients may request a Certificate of Tree Planting at the Municipal Environment and Natural Resources

Office or Division Municipal Environment and Natural Resources Office
ClassificationSimple
Type of TransactionGovernment to Government, Government to Citizens
Who may availAll
CHECKLIST REQUIREMENTSWHERE TO SECURE
Photo documentation (preferably soft copy)Client
Client StepsAgency ActionFees To Be PaidProcessing TimePerson Responsible
1.Request for a tree planting certificate and provide information needed in the Administrative Section1.1 Ask the client to fill in their details in the logbook as well as other needed info (designation, place, date, and time, and the number of seedlings planted)  None5 minutesForester Marc Angelu P. Victor Administrative Aide I Municipal Environment and Natural Resources Office
2.Submit the photo to the staff2.1 Receive the photo for MOV purposesNone5 minutesForester Marc Angelu P. Victor Administrative Aide Municipal Environment and Natural Resources
3.Wait for the Tree Planting certificate to be made3.1 Prepare the tree planting certificate None15 minutesForester Marc Angelu P. Victor Administrative Aide I Municipal Environment and Natural Resources Office  
3.2 Forward the Tree Planting Certificate to the MENR-Officer for SignatureNone5 minutesForester Eddie A. Mateo Municipal Environment and Natural Resources Officer Municipal Environment and Natural Resources Office
4.Receive the Tree Planting Certificate4.1 Give the tree planting certificate to the clientNone2 minutesForester Eddie A. Mateo Municipal Environment and Natural Resources Officer Municipal Environment and Natural Resources Office
Total Processing Time       32 minutes 

6.ISSUANCE OF DELIVERY RECIEPT

Municipal Environment and Natural Resources Required to issue Delivery Receipts for the Hauling of Residual Waste to Metro Clark Waste Management. (MOA with Metro Clark Waste Management)

Office or Division Municipal Environment and Natural Resources Office
ClassificationSimple
Type of TransactionGovernment to Private Sector
Who may availAll
CHECKLIST REQUIREMENTSWHERE TO SECURE
Schedule of Hauling of Residual Waste to Metro ClarkClient
Client StepsAgency ActionFees To Be PaidProcessing TimePerson Responsible
1.Write the details and information of the client and the purpose in the office logbook (MRF)1.1 Review the completeness of information and forward to the Administrative Section  None5 minutesBen Caster B. Paulino Administrative Aide I Municipal Environment and Natural Resources Office (MRF, RCA In charge)
2.Wait for the Delivery Receipts to be prepare2.1 Prepare the Delivery Receipts and forward to the authorized Signatory (MENR-Officer)None5 minutesForester Marc Angelu P. Victor Administrative Aide I Municipal Environment and Natural Resources
2.2 Sign the Delivery Receipts and return to the administrative SectionNone2 minutesForester Eddie A. Mateo Municipal Environment and Natural Resources Officer Municipal Environment and Natural Resources Office
3.Receive the Delivery Receipts3.1 Give the Delivery Receipts to the MRF, RCA In chargeNone10 minutesForester Marc Angelu P. Victor Administrative Aide I Municipal Environment and Natural Resources Office
3.2 Give the Delivery Receipts to the clientNone3 minutesBen Caster B. Paulino Administrative Aide I Municipal Environment and Natural Resources Office (MRF, RCA Incharge)
Total Processing Time       25 minutes 
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