Citizens Charter MPDC

1.ADVISORY AND TECHNICAL ASSISTANCE

The Municipal Planning and Development Office provides technical inputs, and impact analyses regarding guideline’s formulation, fiscal recommendations, good practice’s replication, methodology and framework designing, preparation of resolution, implementing rules and regulations, program mechanics, regulatory measures, etc. Technical assistance to barangay, CSOs and other stakeholders is also included in this service area.

Office or Division:Municipal Planning and Development Office
Classification:Simple
Type of TransactionGovernment to Government
Who may avail:All
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
Valid Identification Card  (1 original)Client
Client StepsAgency ActionFees To Be PaidProcessing TimePerson Responsible
1.Sign-in the Visitor’s Logbook at Office Lobby and present Valid ID to Public Assistance and Compliant Desk (PACD) Officer at Administrative Section1.1 Review the completeness of informationNone2 minutesAdministrative Aide I Municipal Planning and Development Office
1.2 Refer the client to the person in charge of the request /inquiryNone2 minutesAdministrative Aide I Municipal Planning and Development Office
2.Proceed to MPDO and state the purpose of the request/inquiry2.1 Provide the applicable policy advice and technical assistanceNone1 hour (variable)Engr.  Normandy J. Flores Municipal Planning and Development Coordinator Municipal Planning and Development Office
3.Acknowledge the services rendered3.1 Advise the client to proceed to the next steps leading to the resolution of the issueNone2 minutesEngr.  Normandy J. Flores Municipal Planning and Development Coordinator Municipal Planning and Development Office
TOTALNone1 hour, 6 minutes (variable) 


2.ISSUANCE OF CERTIFICATE OF APPEARANCE

A certification issued to officials/employees from other government agency who personally transact in the office. This also serves as a requirement in processing their travel claims.

Office or Division:Municipal Planning and Development Office
Classification:Simple
Type of TransactionGovernment to Government
Who may avail:All
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
Valid Identification Card (1 original)Client
Travel Order (1 photocopy)Client
Client StepsAgency ActionFees To Be PaidProcessing TimePerson Responsible
1.Sign-in the Visitor’s Logbook at Office Lobby and present Valid ID to Public Assistance and Compliant Desk (PACD) Officer at Administrative Section1.1 Review the completeness of informationNone2 minutesArvin L. Ancheta Administrative Aide I Municipal Planning and Development Office
2.Submit required documents and request issuance of Certificate of Appearance (CA)2.1 Receive required document and verify the details of the subject official transactionNone2 minutesArvin L. Ancheta Administrative Aide I Municipal Planning and Development Office
2.2 Prepare the CA and forward to the authorized signatoryNone5 minutesArvin L. Ancheta Administrative Aide I Municipal Planning and Development Office
2.3 Sign the CA and return to PACD Officer at Administrative SectionNone3 minutesEngr.  Normandy J. Flores Municipal Planning and Development Coordinator Municipal Planning and Development Office
3.Claim the approved CA at the PACD Officer at Administrative Section3.1 Provide the CANone2 minutesArvin L. Ancheta Administrative Aide I Municipal Planning and Development Office
TOTALNone14 minutes 

3.RESPONDING TO QUERIES, ACCOMMODATING INTERVIEW, ACCOMPLISHING QUESTIONNAIRES, AND OTHER REALTED TASK

The Municipal Planning and Development Office answers to various concerns through walk-in or by appointment such as queries, interviews, questionnaires, and other official business.

Office or Division:Municipal Planning and Development Office
Classification:Simple
Type of TransactionGovernment to Government, Government to Business Entity, Government to Citizen
Who may avail:All
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
Valid Identification Card (1 original)Client
Request Letter (1 original)Client
Client StepsAgency ActionFees To Be PaidProcessing TimePerson Responsible
1.Sign-in the Visitor’s Logbook at Office Lobby and present Valid ID to Public Assistance and Compliant Desk (PACD) Officer at Administrative Section1.1 Review the completeness of informationNone2 minutesArvin L. Ancheta Administrative Aide I Municipal Planning and Development Office
1.2 Refer the client to the person in charge of the request /inquiryNone2 minutesArvin L. Ancheta Administrative Aide I Municipal Planning and Development Office
2.Proceed to MPDO and state the purpose of the inquiry by discussing the details of interview, survey, or documentation2.1 Facilitate the arrangements on how to accomplish the task satisfactorily and conveniently on both partiesNone30 minutes (variable)Engr.  Normandy J. Flores Municipal Planning and Development Coordinator Municipal Planning and Development Office
3.Conduct the interview, survey, or documentation3.1 Attend to the client’s query/iesNone1 day variableEngr. Normandy J. Flores Municipal Planning and Development Coordinator Municipal Planning and Development Office
TOTALNone1 hour, 34 minutes (variable) 

4.STATISTICAL PRODUCTS AND DATABASE SERVICES

The Municipal Planning and Development Office employs statistical generation activities such as collection, interpretation, organization, presentation, integration, maintenance and updating of statistical documents and database, whether paper-based or electronic in nature such as Ecological Profile (EP), Community-Base Monitoring System (CBMS) Database, Gender and Development (GAD) Database, Geographic Information System (GIS) Database and Other Statistical Data.

Office or Division:Municipal Planning and Development Office
Classification:Simple
Type of TransactionGovernment to Government, Government to Citizen
Who may avail:All
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
Valid Identification Card  (1 original)Client
Request Letter, in compliance to the Data Privacy Act of 2012, in case of sensitive data (1 original)Client
Client StepsAgency ActionFees To Be PaidProcessing TimePerson Responsible
1.Sign-in the Visitor’s Logbook at Office Lobby and present Valid ID to Public Assistance and Compliant Desk (PACD) Officer at Administrative Section1.1 Review the completeness of informationNone2 minutesArvin L. Ancheta Administrative Aide I Municipal Planning and Development Office
1.2 Secure the copy of request letterNone1 minuteArvin L. Ancheta Administrative Aide I Municipal Planning and Development Office
1.3 Refer the client to the person in charge of the data being requestedNone1 minuteArvin L. Ancheta Administrative Aide I Municipal Planning and Development Office
2.Proceed to MPDO and state the purpose of the request/inquiry2.1 Review the scope of request and verify if the data requested is availableNone5 minutesEngr. Normandy J. Flores Municipal Planning and Development Coordinator Municipal Planning and Development Office
2.2 Ask the client if the requested document is to be printed or photocopied, if available. If not, refer client to other probable source of informationNone5 minutesEngr. Normandy J. Flores Municipal Planning and Development Coordinator Municipal Planning and Development Office
2.3 Start processing requestNone40 minutes (variable)Engr. Normandy J. Flores Municipal Planning and Development Coordinator Municipal Planning and Development Office
3.Claim the requested data3.1 Provide the requested dataNone5 minutesEngr. Normandy J. Flores Municipal Planning and Development Coordinator Municipal Planning and Development Office
TOTALNone54 minutes (variable) 

5.PROVISION OF OFFICIAL DOCUMENTS AND REFERENCE MATERIALS FOR RESEARCH WORK AND DUTIES

The Municipal Planning and Development Office (MPDO) is primarily responsible in the formulation if long-term, medium-term and short-term socio-economic integrated development plans, investment programs and other similar documents. The major outputs in this service area are the following:

Comprehensive Land Use Plan (CLUP), Comprehensive Development Plan (CDP), Executive Legislative Agenda (ELA), Annual Investment Program (AIP), and Other Reference and Library Materials.

Office or Division:Municipal Planning and Development Office
Classification:Simple
Type of TransactionGovernment to Government, Government to Citizen
Who may avail:All
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
Valid Identification Card (1 original)Client
Request Letter (1 original)Client
Client StepsAgency ActionFees To Be PaidProcessing TimePerson Responsible
1.Sign-in the Visitor’s Logbook at Office Lobby and present Valid ID to Public Assistance and Compliant Desk (PACD) Officer at Administrative Section1.1 Review the completeness of informationNone2 minutesArvin L. Ancheta Administrative Aide I Municipal Planning and Development Office
1.2 Secure copy of Request LetterNone1 minuteArvin L. Ancheta Administrative Aide I Municipal Planning and Development Office
1.3 Refer the client to the person in charge of the data being requestedNone1 minuteArvin L. Ancheta Administrative Aide I Municipal Planning and Development Office
2.Proceed to MPDO and state the purpose of the request/inquiry2.1 Review the scope of request and verify if the data requested is availableNone5 minutesEngr. Normandy J. Flores Municipal Planning and Development Coordinator Municipal Planning and Development Office
2.2 Ask the client if the requested document is to be printed or photocopied, if available. If not, refer client to other probable sources of informationNone5 minutesEngr. Normandy J. Flores Municipal Planning and Development Coordinator Municipal Planning and Development Office
2.3 Start processing requestNone40 minutes (variable)Engr. Normandy J. Flores Municipal Planning and Development Coordinator Municipal Planning and Development Office
3.Claim the requested document/s3.1 Provide the requested document/sNone5 minutesEngr. Normandy J. Flores Municipal Planning and Development Coordinator Municipal Planning and Development Office
TOTALNone59 minutes (variable) 
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